[{"question":"Do I need to be a certain age to purchase tickets?\n","answer":"Yes. You must be 18 years of age or older at the time you purchase tickets. All raffle winners will be required to provide identification with proof of age in order to claim raffle prizes.\n"},{"question":"How many tickets can I buy?\n","answer":"You may purchase as many tickets as you choose.\n"},{"question":"Is my ticket purchase tax deductible?\n","answer":"No. The IRS does not recognize raffle ticket purchases as a tax-deductible contribution.\n"},{"question":"Where am I eligible to purchase raffle tickets from?\n","answer":"The raffle is only open to legal residents of {statesWhereOpen} who are 18 years of age, or older.\n"},{"question":"

What methods of payment do you accept?

","answer":"

We currently accept Visa, MasterCard, Discover and American Express. We do not accept cash, checks, money order or PayPal at this time.

"},{"question":"

Is my payment secure?

","answer":"

The security of your information is one of our highest priorities. We are Level 1 PCI Compliant ensuring the highest level of security and compliance. We automatically encrypt your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 256 bits (the highest level commercially available).

"},{"question":"How do you generate the ticket numbers?\n","answer":"Your ticket numbers are generated via an automated process upon completion of your order. Once your order has been processed, you will receive a receipt containing a summary of your order and your ticket numbers either in person, or via email if your purchase was online.\n"},{"question":"When will I receive my ticket numbers?\n","answer":"Once your order has been processed, you will receive a receipt containing your ticket numbers either in person, or via email if your purchase was online. If you have purchased tickets online, and do not see your email receipt right away, please be sure to check your spam or junk folders. If you still cannot locate your receipt, you can email us at [{contactUsEmailAddress}](https://fanthem.io/admin/tenants/rma/editor/campaigns/2024-syracuse-mets-5050-raffle/events/92224-v-clt/contactUsEmailAddress).\n"},{"question":"How do you select the winner?\n","answer":"Winning tickets are selected from the pool of eligible raffle ticket numbers using a random number generator.\n"},{"question":"Do I need to be present to win?\n","answer":"No. You do not need to be present to win.\n"},{"question":"

How will you notify the winner?

","answer":"

All winners will be notified via email and or phone shortly after the drawing. We will also post the winner on the website shortly after the raffle drawing.

"},{"question":"How can I find out the winning number?\n","answer":"The winning ticket number will be announced on location when and where appropriate, and posted on the website \\Here\\ shortly after the drawing.\n"},{"question":"What should I do if I believe I have a winning ticket?\n","answer":"You can visit the website by clicking\\Here\\ to confirm if you have the winning ticket. Further information on confirming eligibility and claiming your prize can be found in the Official Rules of the raffle.\n"},{"question":"Do I have any tax liability if I win a raffle?\n","answer":"The taxable value of the prize will be treated as ordinary income to the winner for federal and state income tax purposes, and the winner will be required by law to pay the tax liability, if any, incurred in connection with his/her receipt of a prize. If you are a winner, it is important that you determine what federal, state and/or local taxes you must pay and you are encourage to consult with an accountant or tax professional to make that determination.\n"},{"question":"Still need help?\n","answer":"If you have been unable to find an answer to a question here and are still in need of additional information, please email us at [{contactUsEmailAddress}](about:blank).\n"},{"question":"What is the refund policy?\n","answer":"All ticket purchases are final and non-refundable.\n"},{"question":"What should you do if you or someone you know has a gambling problem?\n","answer":"*If you or someone you know has a gambling problem click *[*here*](https://nyproblemgamblinghelp.org/)* to find help close to home or call the free, confidential HOPEline at 1-877-846-7369 or Text 467369. Click *[*here*](https://www.gaming.ny.gov/gaming/Self_exclusion.php)* for information on NY’s Statewide Voluntary Self-Exclusion Program.*\n"}]

2024 Online Ticket Sales

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Frequently Asked Questions - 2024 Online Ticket Sales

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